INTERNET DISTRIBUTION SYSTEMS
TERMS AND CONDITIONS
CLIENTS, PRODUCTS AND THIRD PARTIES
Internet Distribution Systems LLC abbreviated as (IDS) (for the purposes of this document) sells a variety of travel-related products from different suppliers and service providers (“Third Parties”). Each Supplier has its own terms and condition that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them. Certain software and content found on our website are owned or licensed by us or our Suppliers, your use of which may be subject to further conditions.
Internet Distribution Systems LLC acts as an intermediary or a “Distribution Channel” & “Booking Agent” in some cases for products and services that are not directly supplied by us (e.g., air carriage and some aspects of ground transportation, hotel accommodations, meals, tours, cruises, travel insurance etc.).
Although we partner with such suppliers, we are not a co-vendor of such products and services. You will be entering into a separate contract with such Suppliers in connection with such products and services.
All airlines tickets are subject to supplemental price increases that occur before the date of purchase. Pre-purchase price increases may be applied due to additional costs imposed by a supplier or government. You may be charged additional sums by Internet Distribution Systems LLC to offset increased fees, fuel surcharges, taxes, and fluctuations in foreign exchange markets or any combination thereof. Acceptance of these terms and conditions hereby consent you to any pre-purchase price increases and authorize Internet Distribution Systems to charge your credit card or call you to pay top-up for such additional amounts.
DEPOSITS AND PAYMENT
Any deposits from you are non-refundable. Payment of a deposit enables us to hold a reservation for you but does not guarantee the price. The price can only be guaranteed once we receive full payment and other travel documents have been issued, subject to any terms and conditions of the Supplier. We will advise you of the date that full payment is required but typically all travel must be prepaid. Upon the provision of your payment information, you are authorizing us to make the payment arrangements with the corresponding Suppliers.
We reserve the right to refuse personal checks as a method of payment. After full payment, this guarantees that all your arrangements for your services will be delivered according to plan. However, should you request for additional services, products, etc., we shall charge you the additional costs incurred from these new arrangements.
At Internet Distribution Systems we understand that every situation is different and that we take into consideration your ability to pay, the amount unpaid, your payment history, length of time you have been a customer and specific reasons why the account is past due in working out a payment solution with you.
We offer you a flexible payment plan for your every need and we are open to variety as and when the need arises but, in most cases, we require payment in full, which we remit to the supplier source in real time in order to guarantee your booking. You can choose to pay us by card, bank transfer/wire if you choose to pay by credit card or debit cards our processor is Connex Pay and by making a reservation you authorize them the non-cancelable nontransferable and non-refundable right to charge your credit or debit card.
(Connex Pay – an online payment system that ensures your monies are protected by way of ensuring the supplier(s) are paid at the time of booking).
Please make sure that the information provided to us if you want to pay by card are all accurate and order so that your payment can be properly be credited to our accounts.
IF THIS IS YOUR PAYMENT OPTION, WE MAY OBLIGATE YOU TO FILL OUT A FORM AND SUCH SHALL BE DETERMINED ON A CASE BY CASE BASIS AT OUR SOLE DISCRETION IF SO, WE SHALL SEND YOU OUR CARD AUTHORIZATION FORM FOR YOU TO FILL OUT AND RESEND IT TO US.
– 20 percent to confirm bookings (non-refundable)
– 30 percent due 30 days commencement of trip (non-refundable)
– 50 percent due one week of the commencement of travel (non-refundable)
– Other extra charges (non-refundable)
– Credit card – 3-5 percent additional bank charges (non-refundable)
– Debit card 3-5 percent additional (non-refundable)
– Bank transfers all banking charges on the client’s account. (non-refundable)
– No show – NONREFUNDABLE of the full amount paid.
For payments via bank transfer, you are kindly chosen one of the most applicable accounts below;
BANK NAME: BANK OF AMERICA
BANK CODE (BIC-SWIFT): ROUTING NUMBER # 063000047
ACCOUNT NUMBER: # 898099661358
ACCOUNT HOLDER: INTERNET DISTRIBUTION SYSTEMS LLC
ACCOUNT CURRENCY: US DOLLAR (USD)
BANK OF AMERICA
BANK CODE (BIC-SWIFT): ROUTING NUMBER # 063000047
ACCOUNT NUMBER: # 898099661361
ACCOUNT HOLDER: INTERNET DISTRIBUTION SYSTEMS LLC
ACCOUNT CURRENCY: USD (US DOLLARS)
After the bank transfer is completed, please notify us by email by sending us a scanned copy of the transfer.
For your protection, Internet Distribution Systems is a member of IATAN, IATA and CLIA our membership number can be requested by emailing email@example.com. All client money, whether by bank transfer or card payment (non-refundable). Money is not received by us until all suppliers have been paid.
It is not our responsibility to supply you with your travel documentation however you may solicit our services in facilitating the process for you if so, our general practice is to send documents to our customers electronically whenever possible. Right from the word go, we pay close attention to details of your request to ensure that the right and corresponding documents are sent to you by mail for your thorough study and confirmation.
We reserve the right to charge an administration fee should you make a request for such documents; the fee will variate depending on the complexity of getting such documents and how many persons we are providing the service for in connection for your trip.
CANCELLATIONS AND CHANGES
Unplanned changes may happen with airline flight schedules, hotel bookings, vehicle rentals that may not be within our control. However, as your conduit for such services, we will ensure that you are promptly notified of any significant changes in advance once we become aware of such change if there is time before your departure or commencement of service, but we accept no liability for any changes or costs incurred that may result. Subject to the Supplier’s terms and conditions, you will then have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements if one is made available by the Supplier, or canceling your booked arrangements and receiving any applicable refunds. We do not guaranty that any refunds will apply and, in most cases, no refunds will be issued.
For instance, if you have booked a flight and we are alerted to a significant schedule change by your airline before you leave or arrive, we will contact you by email to advise you of this but are not required to and in no way shall IDS not contacting you constitute in any way a refund. Please ensure that you have given your contact email address and phone number to us and that you regularly check for messages before you leave. We have no control over airline schedule changes and accept no liability for costs which may arise as a result of such changes. We will do our best to facilitate with the airline to give the best alternative available which will be cost effective.
After you have left or arrive at your travel, it is your responsibility to check with the airline that any onward flights you have confirmed are operating as booked. We strongly recommend that you contact your airline at least 72 hours before the scheduled departure of each flight to do this. Please note that for some airlines it is mandatory to confirm with them your intention to fly. For any foreseen changes that you will like make to your scheduled flight before departure, it is required that you do so at least 72 hours before the date.
REFUND POLICY AND PROCEDURES
As changes may happen and we understand that this normally occurs out of necessity, we try to make room for such incidences but hold to a firm policy of NO REFUNDS on all purchases and or deposits are (non-refundable). You will NOT be eligible for a refund even if ticket providers or services providers have the rules that they are refundable. All refund requests on any travel will be reviewed and are subject to the rules of Internet Distribution Systems which is NO REFUNDS, fees or penalties may apply to your cancelation request. Your itinerary will be CANCELLED at the time the request is processed but no refund will be given.
In view of this procedure, we advise customers and strongly recommend purchasing travel insurance, you may do so through us by simply requesting travel insurance be added to your purchase or selecting it from our various websites or a third-party insurance provider but we assume no responsibility for third-party providers actions or fulfillment.
For other services, which we have already made deposits as commitments to third party suppliers to ensure that your bookings are guaranteed will have a penalty for the cancelation equal to the balance owed on the purchase, the third-party policy concerning refunds is not applicable. You will owe the balance and must make the balance payment within 10-21 working days for such cancelation.
If we withdraw or terminate a Product or service or it was overbooked or unavailable, you shall be immediately notified of the withdrawal or termination and the reason for the withdrawal or termination and will be eligible to use those monies paid on other leisure within the same category exclusively through us. However, if a change is requested by you to your travel arrangements and is permitted and possible, our standard service fees will apply in addition to any additional Supplier charges.
Please contact us by phone or email to inquire about how to request changes. Please note that all reservation changes are subject to availability and the terms and conditions of the product purchased.
CANCELLATIONS FOR BOOKINGS OR MODIFICATIONS
Changes to name details are not allowed by many providers and services may also not be transferrable to other parties. While we will endeavor to make such a change if necessary, please bear in mind that most Suppliers treat a name change as a cancellation, to which standard conditions and charges would apply.
Travel must be taken in the sequence they appear on your E-Confirmation. If you plan not to take a trip or flight as booked, please contact us as far in advance as possible to discuss your options if any.
If you do not check in on time or miss the flight for a confirmed reservation, you will be registered as a ‘no-show’, which could result in extra charges and/or your whole travel itinerary being canceled and/or render your trip void.
You will NOT be entitled to any refund. In addition to the cancellation terms and conditions of your Supplier(s), our standard fees will apply as may be outlined on your receipt or booking confirmation. If you decide to cancel arrangements before the balance due date, any deposits paid are non-refundable and the balance owed will be immediately due.
Refunds will NOT be paid to you even if we have received the funds back from the Supplier(s). Generally, flight tickets cannot be refunded.
IMPORTANT NOTICE REGARDING AIRLINE RESERVATIONS
If you arrive at an airline ticket or passenger check-in counter with your confirmed ticket and find that the airline shows no reservation for you – do not leave the counter. Check your ticket. If the status box shows “OK” for the flight in question, the airline policies typically require them to accommodate you on that flight, or if that is not possible, they must either find you a substitute flight or pay you denied boarding compensation. If necessary, ask to speak to a supervisor.
GENERAL PROCEDURES IF YOU HAVE A COMPLAINT
If you have a problem during your holiday, please inform the relevant Agent you spoke with (e.g. your concierge) immediately. Should they be unable to resolve the matter, please immediately contact or escalate the issue via mail at firstname.lastname@example.org or through calling our office and speaking to the agent who made your arrangements if applicable. If you fail to timely contact us, we will not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under this Agreement.
TRAVEL DOCUMENTS AND DESTINATIONS
It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in case of loss, theft, damage, etc.
Prior to booking international travel, we recommend that you review any of the Destinations Government’s prohibitions, warnings, and advisories applicable to your destinations. By offering travel to any particular destination, we do not represent that travel in such destination is safe or without risk.
You further agree that in connection with your activities, you will not permit the use of our services or website by anyone that resides or is staying in a country for which such use is prohibited under our Nation’s legal laws and regulations.
PASSPORT, VISA AND IMMIGRATION REQUIREMENTS
It is your responsibility to fulfill the passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements. We can offer assistance services on visa and advice on the most applicable visa for your travel at a fee determined by us depending on certain particulars. You can contact us whenever the need arises.
You may also be required to carry other valid International documentation while you are traveling. It is your responsibility to verify this.
Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements. We may be able to arrange travel insurance to be provided to you, furnish you a quote, and answer any queries you may have regarding the insurance.
TRAVEL ADVICE AND VACCINATIONS
All nationalities should refer to the travel advice posted by their state Department of travel websites or contacts for all countries they intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.
Use of our Services and Website
You agree you will only use our website or services to make legitimate reservations or purchases and shall not make speculative, false or fraudulent reservations or reservations in anticipation of demand. You will only use our website and services in compliance with applicable law.
Without our prior written permission, you may not (a) access, monitor or copy any content or information on our website using any “robot”, “spider” or other automated or manual device or program, (b) deep-link to any portion of our website, or (c) “frame” or incorporate any portion of our website into any other website.
Our website(s) may contain links to third party websites that we provide only as a convenience to you. You should take precautions to ensure that whatever links you access are free of viruses, worms, Trojan horses or other destructive mechanisms. The existence of these links does not imply that we endorse such websites or any included content. We are not responsible for such websites or content or any data privacy practices of such websites.
You agree to indemnify us and our affiliates, and any of our Suppliers, and any such parties’ officers, directors, employees and agents from and against any claims, causes of action, demands, losses, damages, or other costs, (including reasonable legal and accounting fees) brought by you or third parties as a result of (a) your breach of this Agreement, (b) your violation of any law or rights of any third party, or (c) your use of our website.
We are acting as an independent contractor and no joint venture, partnership or employment relationship exists between you and us or our Suppliers as a result of this Agreement or your use of our website.
We reserve the right at any time to modify this Agreement without prior notice to you. Please contact us via mail from time to time to review the most current version of the Agreement. Your continued access or use of our website or services signifies your acceptance of the modifications to the Agreement. You may not assign your rights or obligations under this Agreement to any third party. We may terminate this Agreement at any time for any reason, and such termination shall not affect any right to relief to which we are entitled at law or in equity.
This Agreement shall be governed by the laws of California without regard to its conflicts of laws principles. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the enforceability of the remaining provisions will not in any way be affected or impaired. Shall a dispute, unfortunately, arise, it is at our sole discretion to decide to arbitrate if so, your use of our services and or websites constitutes your consent to our decision to do so. If we decide to litigate, you equally consent to our venue of choice, at this present time our venue of choice is courts of Los Angeles, CA.
YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS
By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of this Agreement and any additional terms and conditions of any Supplier that are applicable to your booking, travel arrangements or use of any website content. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due.
You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, (c) you being denied access to the applicable travel related product or service, and (d) our right to debit your account for any costs we incur as a result of such violation.
You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.
IDS value your privacy and therefore has set up this extensive Privacy-Policy in order to notify you when is data stored, what is being processed and what is being disclosed to other entities.
WHAT PERSONAL INFORMATION IS RETAINED ABOUT YOU?
We retain some personally identifiable information, including the information you specifically provide us, your email address, your approximate geolocation, your browser type, and device type, your IP address and the pages you viewed on our site.
WHAT NON-PERSONAL INFORMATION IS RETAINED ABOUT YOU?
We retain some non-personally identifiable information, including your use of our services, as well as other information we may receive from you, provided that you were notified explicitly on such collection or retention.
HOW DO WE PROCESS YOUR INFORMATION?
We shall process the information through service and use it in accordance with your requests. We process both personal and non-personal information into aggregated, non-personally identifiable information, use this information in an aggregated manner to display advertisements or content, share this information with our partners and affiliates that also offer services, where we may process the information in additional ways it may notify you.
WE USE THIRD PARTY SERVICES.
We use Google’s Tag Manager and Analytics to better understand how people use our services; we also use LinkedIn’s and SalesForce’s services. These services have their own privacy policies, which you should inspect. This is only a small portion of our services to inquire about the full spectrum of services used please email us at email@example.com and we will furnish you a full list of all providers.
A Cookie is a small file stored on your computer which is used in the interaction between your computer and our servers (or 3rd party servers). Cookies may sometime be used to identify you. We use a non-persistent cookie, which you can delete at any time. We use our cookies for retargeting and remarketing purposes. Who has Access to Your Information? We provide access to your information solely to our employees and contractors who are under strict confidentiality obligations.
HOW CAN WE CONTACT YOU?
We shall never provide your email address to anyone else, however, we may contact you periodically with our newsletters, or when we feel your account has been compromised or for other service-related issues.
CAN YOU AMEND THE INFORMATION?
We respect your privacy and you may always send us an email to request the review, amendment or deletion of your personal information.
WHAT CAN YOU DO IF YOU FEEL YOUR PRIVACY WAS INVADED?
If You feel your privacy was invaded, you can always contact our privacy officer, by email or through our contact form, and file a complaint, our privacy officer will inspect the complaints within a reasonable time and send you an answer promptly, our privacy officer also publishes periodical reports about such complaints, which you can find on our website or contact us directly. You can contact our privacy officer by email at firstname.lastname@example.org.
This statement is made in accordance with S54 (1) Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement for the financial year ending 31st December 2016.
Slavery and human trafficking remain a hidden blight in our global society and as an organization, we are wholly committed to ensuring that we are alert to the risks both within our individual business and our supply chains.
Internet Distribution Systems is committed to ensuring there is transparency within our organization and in our approach to tackling modern slavery throughout our supply chains, in line with our obligations under the Modern Slavery Act 2015.
Our business and supply chains
We source travel services on a global scale and use a broad supply chain to supply travel services to our clients. This comprises the use of a wide range of suppliers globally and includes jurisdictions where there is a higher risk of forced labor. This broad range means that when considering the risks of forced labor, we consider our supply chain to be our primary area of concern.
As an organization we aim to act ethically and with integrity in all business relationships throughout our supply chain, we endeavor to undertake appropriate due diligence to identify and assess potential risk areas and to mitigate the risks posed by slavery and/or human trafficking occurring.
Through our human rights diligence process, we regularly assess where forced, compulsory or trafficked labor occurs within the travel and tourism sector and identifies preventive measures to protect individuals who are particularly prone to exposure to modern slavery in any part of our business or supply chains.
We aim to encourage openness and will support any person who raises concerns in good faith
POLICIES AND PROCEDURES
We expect high standards from all of our clients, suppliers, contractors and business partners when tackling modern slavery. As part of our contracting process, via a code of conduct, we include specific prohibitions against the use of forced, compulsory or trafficked labor and we expect that our suppliers and clients will hold their own suppliers and clients to the same high standard.
All our employees are provided with our company’s Code of Conduct as part of their contract of employment and they are required to read and sign acknowledgment of the same before commencing employment with us. We expect our staff to reiterate the zero-tolerance policy to modern slavery to our suppliers, contractors, clients and business partners at the outset of our business relationships with them.
In light of the 2015 legislation, in the coming year, as a business, we aim to continue to review, develop and promote our policies and practices to identify and mitigate risk areas for modern slavery and human trafficking in our business and supply chains. We aim to circulate updated modern slavery awareness information to all our staff in order to refresh and update the business and our supply chains on the current policy and the legislation.
This statement has been approved by the Board of Directors of Internet Distribution Systems LLC on 16th February 2019, who will review and update it annually.